Rowfant Garage (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
Our contact details are:
Rowfant Business Centre
Wallage Lane
Rowfant
Crawley
West Sussex
RH10 4NQ
Telephone: 01342 715927
Email: rowfantgarage@live.co.uk
What information we collect
When you use our website, we may collect the following information:
- Information you provide via our contact form, including your name, phone number, email address, subject, and message.
- Information you provide if you contact us by phone, email, or in person.
- Information necessary to provide our services if you become a customer (for example, vehicle details, invoices, and payment information).
- Technical data such as cookies and usage information (please see our Cookie Policy for details).
How we use your information
We use the information we collect for the following purposes:
- To respond to your enquiry submitted through our contact form.
- To provide services to you if you become a customer.
- To maintain our customer records for the duration of your relationship with us.
- To comply with legal and regulatory requirements.
We do not use your information for marketing purposes unless you have explicitly consented.
Legal basis for processing
We process your personal data based on the following lawful grounds:
- Consent - when you submit an enquiry via our contact form.
- Contract - when it is necessary to provide services to you as a customer.
- Legal obligation - when we need to retain records to meet legal or regulatory requirements.
How long we keep your data
- Enquiry details are kept only as long as needed to respond to your request.
- If you become a customer, we retain your data for the duration of your relationship with us and in line with our legal and tax obligations.
- Data that is no longer required will be securely deleted.
Sharing your information
We will not share your personal information with third parties except where:
- It is necessary to provide our services (e.g. with trusted service providers).
- We are required to do so by law or regulatory authorities.
We do not sell your data to third parties.
Cookies
Our website uses cookies to improve functionality and performance. For more information on the cookies we use and how you can manage them, please see our Cookie Policy.
Your rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request erasure of your personal data where there is no lawful reason to retain it.
- Object to or restrict the processing of your data in certain circumstances.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at rowfantgarage@live.co.uk or 01342 715927.
Security of your information
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Rowfant Garage
Rowfant Business Centre
Wallage Lane
Rowfant
Crawley
West Sussex
RH10 4NQ
Telephone: 01342 715927
Email: rowfantgarage@live.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
